SpinRise Privacy Policy

At SpinRise, we understand that your trust is the foundation of everything we do. This SpinRise Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.spinrise.com, register an account, or use any of our services, including our casino games, live casino tables, and mobile application. By creating a SpinRise casino login and using our platform, you consent to the practices described in this policy.

Who We Are

Our platform is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under E-gaming licence No. 0000064 issued by the Tobique Gaming Commission. For any privacy-related questions, you may contact us at support@spinrise.com.

Information We Collect

When you complete SpinRise casino registration, we collect a range of personal information necessary to open and maintain your account, process transactions, and comply with our regulatory obligations.

• We collect your full name, date of birth, residential address, e-mail address and telephone number when you register
• We record your payment details, including card information, e-wallet accounts or cryptocurrency wallet addresses used for deposits and withdrawals
• We gather identity verification documents such as photo identification, proof of address and, where required, video verification if documents are not supplied in Latin or Cyrillic script
• We track your gaming activity, including bets placed, games played, wins and losses, to administer bonuses, loyalty points and cashback
• We log your IP address, device information, browser type and geolocation data to enforce our restricted countries policy and prevent VPN usage
• We store communications you have with our customer support team via live chat or e-mail

How We Use Your Data

We at SpinRise use your personal information for several legitimate purposes connected to operating our services responsibly and securely.

• We use your data to verify your identity and age before allowing real-money play
• We process your deposits and withdrawals through our supported payment methods, including Visa, Mastercard, Neteller, Skrill and cryptocurrencies via CoinsPaid
• We apply your data to detect duplicate accounts, since accounts sharing a residential address, household, IP address or device are treated as duplicates and forfeited
• We use your gaming history to calculate loyalty status, complimentary points, VIP cashback and eligibility for the SpinRise bonus programmes
• We monitor account activity to detect fraud, money laundering and breaches of our restricted countries and VPN policies
• We send you promotional communications about a SpinRise bonus code, free spins offers or new SpinRise casino bonuses, where you have not opted out

Cookies and Tracking Technologies

Our Spin Rise platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. These technologies help us keep you logged into your SpinRise account, remember your chosen theme (dark or light), and measure the effectiveness of our marketing campaigns. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including access via SpinRise login.

Legal Basis for Processing

We process your personal data on several legal grounds, including performance of the contract formed when you register a SpinRise casino account, compliance with our licensing and anti-money laundering obligations under the Tobique Gaming Commission, and our legitimate interests in preventing fraud and securing our platform. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary to operate our services:

• Payment processors and financial institutions, including those handling Paysafe transactions through Tronabriz Limited, to complete deposits and withdrawals
• Identity verification providers who assist us in confirming your age and identity during KYC checks
• Regulatory authorities, including the Tobique Gaming Commission, where required by law or licence conditions
• EGIS, our independent alternative dispute resolution provider, if you raise a formal complaint that cannot be resolved directly with our support team
• Game providers and studios, such as the 129 studios featured in our casino, where technically necessary to deliver gameplay
• Professional advisers, including legal and financial consultants, where necessary for compliance or dispute resolution

KYC and Verification Procedures

Before you can withdraw funds from your Spin Rise account, we require a verified phone number and, in many cases, additional identification documents. We may request the same or similar documents more than once as part of our ongoing compliance obligations. Before playing with Bitcoin or other cryptocurrencies, you must submit valid photo identification, and your deposits and bets will remain blocked until this verification is complete. If we cannot reach you by e-mail or telephone within two weeks of a withdrawal request, your account will be locked and the withdrawal cancelled. Winnings may be confiscated if full KYC information is not provided within 40 days of the request.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, tax and anti-money laundering obligations under Costa Rican law and the terms of our gaming licence. Where you have breached our restricted countries policy or engaged in prohibited VPN use, we may retain relevant data to defend our legal position regarding any confiscated winnings.

International Data Transfers

As our SpinRise casino operates from Costa Rica and serves players across multiple regions, your data may be transferred to and processed in countries outside your own, including Costa Rica and jurisdictions where our payment processors and technology providers are based. We take reasonable steps to ensure that any such transfer is protected by appropriate safeguards consistent with our obligations as a licensed operator.

Data Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include encryption of sensitive payment data, restricted internal access to personal records, and secure servers for storing your SpinRise casino games history and identification documents. Despite these safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by us. These rights may include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent to marketing communications at any time
• The right to lodge a complaint with EGIS or a relevant supervisory authority

To exercise any of these rights, you can contact us directly at support@spinrise.com, and our team will respond to your request in a timely manner.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered a SpinRise account, we will take immediate steps to close the account and delete the associated data.

Restricted Territories and Compliance Monitoring

We monitor account activity, including IP address and device data, to enforce our list of restricted countries and prevent access from prohibited jurisdictions. The use of VPNs or similar tools to circumvent these geographic restrictions is strictly prohibited and may result in confiscation of winnings and processing of your data for compliance investigation purposes.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studio websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or licensing obligations. Any changes will be posted on this page, and we encourage you to review it regularly. Continued use of our services, including any SpinRise casino login, after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at support@spinrise.com. Our customer support is available 24/7 via live chat and e-mail to assist with any privacy-related enquiries.